We always ensure that our cakes send to customer in good condition and freshly baked. There is not return or refund unless the cake delivered is damage, not fresh or not edible. Customer shall check and reject if facing the defect aforementioned. Please also read Delivery Policy.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Morihana Pastry will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 days after the confirmation.
Please return your purchase to the following address:
Morihana Pastry
Lot B, Jalan Ekoflora 1,
Taman Ekoflora,
81100 Johor Bahru, Johor.
Please contact us at morihanapastry@gmail.com or whatsapp us at 016-7665613 if you have any questions or doubts.